About Us

The Rowan County Department of Telecommunications has been proudly serving the citizens of Rowan County, North Carolina, as a combined entity since 1994.  Our Department handles routine and emergency calls for ten law enforcement agencies, thirty-nine paid and volunteer fire departments, six EMS stations, Rowan County Rescue Squad and local government agencies.

Our offices are is located on the second floor of the Rowan County Justice Center at the intersection of North Main and West Liberty Streets in uptown Salisbury.

Any emergency 911 call placed from any location in Rowan County is answered by our center.  Law enforcement calls from within the City of Salisbury are transferred to Salisbury Police Communications, law enforcement and fire calls from within the City of Kannapolis are transferred to Kannapolis Police Communications and any call reporting aggressive driving, traffic accidents, and other traffic complaints in Rowan County are transferred to the North Carolina Highway Patrol Communications Center in Salisbury.

Our agency is North Carolina certified as an Emergency Medical Dispatch center.  All telecommunicators are state and nationally certified Emergency Medical Dispatchers (EMD), giving them the training to provide early medical care for citizens before first responder and EMS units arrive on a scene.