TELECOMMUNICATIONS



Statistics

The Rowan County Telecommunications provides public safety dispatch services for Rowan County, North Carolina Including,ten (10) multiplicities and the unincorporated areas of the County.
Rowan County is centrally located along I-85 between Charlotte and Greensboro.  The estimated 2014 population of Rowan County is over 138,630 with an estimate of over 62,809 family dwellings.

The Telecommunications Department consists of fifty (50) employees of which they are four (4) Shift Supervisors and four (4) Assistant Shift Supervisors,
thirty (30) full time Telecommunicators , twelve (12) part-time Telecommunicators that fill in for full time staff ,
one (1) Administrative Assistant, One (1) GIS/E911 Analyst ,One (1) Assistant director and  the Department Director.

In 2014 Rowan County Telecommunications processed 189,922 calls for service.
Calls received in 2014 can be classified into the following: 

Total Calls - 189922 -- Average of 520 calls per day
Admin Lines - 10275 -- Average of 286 calls per day
911 Lines - 88545 -- Average of 243 calls per day

The types of calls  coming into the Rowan County telecommunications center can be classified into the following: 

 74% Wireless
25.1% Wireline
.9% VOIP

 

Historical Data

 

Year  Police Police yearly % Change Fire  Fire yearly %Change EMS/Rescue EMS/Rescue yearly % Change Total Calls Total Calls yearly %Change
1995  56,228 0 17,243 0
14,729 0 88,200 0
1996  58,261 3.62% 17,644  2.33% 16,566 12.47% 92,471 4.84%
1997  64,024 9.89%
19,403  9.97% 16,813 1.49% 100,240 8.40%
1998  69,968 9.28%
21,244  9.49% 15,273 -9.16% 106,485 6.23%
1999  68,162 -2.58 19,809 -6.75%
14,583 -4.52% 102,554 -3.69%
2000  76,017 11.52%
22,438  13.27% 15,384 5.49% 113,839 11.0%
2001  81,634 7.39%
22,666  1.02% 15,515 0.85% 119,815 5.25%
2002  88,982 9.00%
23,795 4.98% 17,187 10.78% 129,964 8.47%
2003  91,930 3.31%
18,554 -22.03% 13,157 -23.45% 123,641 -4.87%
2004  95,262 3.62%
18,035 -2.80% 14,119 7.31% 127,632 3.23%
2005  96,728 1.54%
18,314 1.55% 15,260 8.08% 130,302 2.09%
2006  101,529 4.96%
18,723 2.23% 15,323 0.41% 135,575 4.05%
2007  106,891 5.28%
18,046 -3.62% 13,882 -9.40% 138,819 2.39%
2008  96,527 -9.70%
16,558
-8.25% 14,463 4.19% 127,548 -8.12%
2009   98,204 1.74%
16,241  -1.91% 15,041  4.00% 129,486  1.52%
2010   99,611 1.43%
16,501  1.60% 15,722  4.53% 131,834  1.81%
2011 107,005 7.42%
16,940  2.66%  16,134 2.62% 140,079  6.25%
2012  110,778 3.53%
17,346  2.40% 17,299 7.22% 145,423 3.81%
2013 106,639 -3.74%
18,021 3.89% 17,782 2.79% 142,442 -2.05%
2014 125,399 17.59%
18,794 4.29% 18,199 2.35% 162,392 14.01%