1090 Corporate Center Dr, Salisbury, NC 28146
Phone: 704-216-8500 - Non Emergency
Our website also offers our customers – the citizens and public safety workers of Rowan County, North Carolina – with other resources, including the ability to report missing or damaged road-name-signs and access to many forms required for certain departmental functions. Our website also provides updated information and routing information to all streets and roads in Rowan County, NC to assist anyone requiring routing assistance within the county. We encourage you to contact us with your comments, and hope you check our links to other 911 Centers, government sites and interesting Public Safety pages.
The Rowan County Department of Telecommunications has been proudly serving the citizens of Rowan County, North Carolina, as a combined entity since 1994. Our Department handles routine and emergency calls for ten law enforcement agencies, thirty-nine paid and volunteer fire departments, six EMS stations, Rowan County Rescue Squad and local government agencies.
In 2012 the plans for a new 911 center were put into motion. With this project will come to consolidation with the Salisbury Police Department. As of July 1 2013 the county became responsible for the dispatch service for the Salisbury Police Department. At this time their dispatch center remains in the Salisbury PD. Staff is scheduled to began moving into the new 911 center in mid September 2013. Once the current county staff is moved, it will be a couple more months until the Salisbury PD dispatch is moved to the new location. This is due to additional radio equipment that is scheduled to be in place later this year.
Our (NEW) communications center is located at 1090 Corporate Center Dr in Salisbury, NC.
Any emergency 911 call placed from any location in Rowan County is answered by our center. Law enforcement calls from within the City of Salisbury are transferred to Salisbury Police Communications, law enforcement and fire calls from within the City of Kannapolis are transferred to Kannapolis Police Communications and any call reporting aggressive driving, traffic accidents, and other traffic complaints in Rowan County are transferred to the North Carolina Highway Patrol Communications Center in Salisbury.
Our agency is North Carolina certified as an Emergency Medical Dispatch center. All telecommunicators are state and nationally certified Emergency Medical Dispatchers (EMD), giving them the training to provide early medical care for citizens before first responder and EMS units arrive on a scene.
Our Mission Statement (adopted February 2008)
Rowan County Department of Telecommunications is the first of the first responders. We are committed to answering all calls for service with professionalism, integrity and compassion while providing a vital link to all emergency responders. Customer service is essential to our success; we treat each caller with empathy and respect. Our dedicated and highly trained professionals offer life saving instructions and services to all that require assistance.