The SMIONE NCKIDSCARD is a Visa-branded North Carolina Child Support debit card issued by Bancorp Bank (the Bank). When child support is paid, it is deposited into your debit card account unless you have authorized direct deposit to your personal bank account. 

Money should be available for your use by the 2nd business day after the payment is received by Child Support.

For any questions regarding your SMIONE NCKIDSCARD account (balance, fees, replacement cards, etc.) you may contact the Bank at 1-877-776-9759 (1-347-809-6753 outside the US); fees may apply. 

Direct Deposit

North Carolina CSE offers direct deposit services. Direct deposit is the automatic deposit of the payee’s child support payments directly into his or her checking or savings account through electronic funds transfer (EFT). When a payment posts to the payee’s child support case, the bank is notified to credit the payee’s account with the payment. In most instances, the bank receives the payment within two business days after the CSE applies the payment to the case.

Application Process
To sign up for direct deposit, complete and sign the Authorization For Automatic Deposit Of Child Support Form (PDF) and attach some form of verification of your account number and the banks transit number. (This form can be downloaded if you have Adobe Acrobat Reader. If you do not have Abode Reader installed, you may download a free version. 

Mail the form and attached materials to:
NCCSE-EFT
P.O. Box 19807
Raleigh, NC 27619

After receiving the authorization form, CSE will contact your bank to set up direct deposit. Please allow 3 to 4 weeks for direct deposit to take effect. Until then, your support checks will arrive by mail or the Child Support Debit Card (NCKIDSCARD). 

If You Pay Support

The NC Child Support Centralized Collections (NCCSCC) office collects and processes all child support payments in North Carolina at one central location.

To make a bank draft or credit card payment, please visit Smart Child Support.

Payments By Mail

Payments can be mailed to:
NC Child Support Centralized Collections
PO Box 900006
Raleigh, N.C. 27675-9006

Your check or money order must be made payable to NC Child Support. Never send cash through the mail. Along with payment, please include a Payment Coupon (PDF) or a blank sheet of paper with your:

• name
• address
• social security number
• MPI or docket number 

Making More Than One Payment

If you owe child support for more than one case, payments are automatically prorated among those cases. 
 
If you still have questions, call toll-free 1-800-992-9457. This unit is staffed on business days between 7:30 a.m. and 7:30 p.m.