9-1-1 Division

Rowan County 9-1-1 Division has been proudly serving the citizens of Rowan County, North Carolina, as a combined entity since 1994.  Our Division handles routine and emergency calls for local law enforcement agencies, paid and volunteer fire departments, EMS stations, Rowan County Rescue Squad, and local government agencies.

Emergency 9-1-1 Calls

Any emergency 9-1-1 call placed from any location in Rowan County is answered by our center. Law enforcement calls from within the City of Salisbury are transferred to Salisbury Police Communications, law enforcement and fire calls from within the City of Kannapolis are transferred to Kannapolis Police Communications and any call reporting aggressive driving, traffic accidents, and other traffic complaints in Rowan County are transferred to the North Carolina Highway Patrol Communications Center in Salisbury.

Emergency Medical Dispatch Center

Our agency is North Carolina certified as an Emergency Medical Dispatch center.  All telecommunicators are state and nationally certified Emergency Medical Dispatchers (EMD), giving them the training to provide early medical care for citizens before first responder and EMS units arrive on a scene.

Our Mission

Rowan County 9-1-1 Division is the first of the first responders.  We are committed to answering all calls for service with professionalism, integrity and compassion while providing a vital link to all emergency responders. Customer service is essential to our success; we treat each caller with empathy and respect. Our dedicated and highly trained professionals offer life saving instructions and services to all that require assistance. (Adopted February 2008)