Rowan Transit System Procedures

The purpose of the Rowan Transit System (RTS) Procedures Manual is to document all aspects of the delivery of services and ensure compliance with North Carolina Department of Transportation – Integrated Mobility Division and Federal Transit Administration requirements. The manual will also serve as an orientation and training tool for all new RTS employees, as well as documents to be referenced when dealing with situations regarding passengers. The manual depicts all internal transit system procedures that must be adhered to by transit staff and passengers and approved by the Director of Transit.

Rowan Individual Transportation Assistance

Rowan Individual Transportation Assistance (RITA) is available for transportation to medical appointments one day per week for each area of the county. By having designated days, RTS can operate more efficiently to help as many passengers as possible on the same day. View more details and sign up information in our current brochure available in English (PDF) or Spanish (PDF).

Salisbury Bus

To sign up for complimentary ADA paratransit service, please contact Salisbury Transit at 704-638-5252. Find bus schedules and general information.

Medicaid Transportation

The Medicaid Transportation program is administered by the Rowan County Department of Social Services.  If you are a Medicaid beneficiary and you need assistance in accessing transportation to and from medical appointments, please contact the Rowan County Department of Social Services at 704-216-8896 for an assessment of your transportation needs. The Rowan County Department of Social Services is located at:

1813 E Innes Street
Salisbury. NC 28146

The operating hours are 7:30 a.m. until 5 p.m., Monday through Friday.

ADA Compliance

In accordance with the requirements of Title II and III of the Americans with Disabilities Act of 1990 (ADA), Rowan Transit System will not discriminate against individuals with disabilities on the basis of their disability in its programs, services, or activities. Click here to access the County ADA Compliance page.  

Compliments, or complaints that a program, service, or activity of RTS’s transit program is not accessible to persons with disabilities should be directed to RTS at 704-216-8899, or contact Valerie Steele or mailed to the Rowan Transit System at:                                                               

2716 Old Concord Road
Salisbury. NC 28146

Individuals with disabilities are invited to make their needs, preferences, questions, concerns, or complaints know to the ADA Coordinator, Kelly Natoli.    

Accessible Formats

Upon request, Rowan Transit System (RTS) will generally, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in programs, services, and activities. This also includes qualified sign language interpreters, electronic documents or documents in large print, and other forms of communication accessible to people who have speech, hearing, or vision impairments.

Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to receive RTS services should contact RTS at 704-216-8899 or contact Valerie Steele. For more information see reasonable modifications tab.

If you use assistive technology and the format of any material on this website interferes with your ability to access information, please contact Rowan County Information Technology (IT) at 704-216-8114 or by email Rowan Transit System.  Users who need accessibility assistance can also us the Federal Information Relay service at 1-800-877-8339 or use 711 for TTY/Voice communication. 

Cancellations

Rowan Transit will limit or cancel service when hazardous road conditions are present. Listen to WSTP radio station (1490 AM), and Television Stations WBTV 3, WSOC 9, or WCNC 6 for delays or closings.