Statistics

The Rowan County Telecommunications provides public safety dispatch services for Rowan County, North Carolina Including, 10 multiplicities and the unincorporated areas of the County.

Location

Rowan County is centrally located along I-85 between Charlotte and Greensboro.  The estimated 2014 population of Rowan County is over 138,630 with an estimate of over 62,809 family dwellings.

The Telecommunications Department consists of 50  employees of which they are  4 Shift Supervisors and 4 Assistant Shift Supervisors, 30 full-time Telecommunicators, 12 part-time Telecommunicators that fill in for full-time staff, 1 Administrative Assistant, 1 GIS/E911 Analyst, 1 Assistant director and  the Department Director.

In 2014 Rowan County Telecommunications processed 189,922 calls for service.

2014 Calls

Calls received in 2014 can be classified into the following:

  • Total Calls - 189922 - Average of 520 calls per day
  • Admin Lines - 10275 - Average of 286 calls per day
  • 911 Lines - 88545 - Average of 243 calls per day

Types of Calls

The types of calls coming into the Rowan County telecommunications center can be classified into the following:  

  • Wireless: 74%
  • Wireline: 25.1%
  • VOIP: 0.9% 

Historical Data

Year
 Police
Police Yearly % Change
Fire
 Fire Yearly % Change
EMS/Rescue
EMS/Rescue Yearly % Change
Total Calls
Total Calls Yearly % Change
1995
 56,228
0
0
0
14,729
0
88,200
0
1996
 58,261
3.62%
17,644
 2.33%
16,566
12.47%
92,471
4.84%
1997
 64,024
9.89%
19,403
 9.97%
16,813
1.49%
100,240
8.40%
1998
 69,968
9.28%
21,244
 9.49%
15,273
-9.16%
106,485
6.23%
1999
 68,162
-2.58
19,809
-6.75%
14,583
-4.52%
102,554
-3.69%
2000
 76,017
11.52%
22,438
 13.27%
15,384
5.49%
113,839
11.00%
2001
 81,634
7.39%
22,666
 1.02%
15,515
0.85%
119,815
5.25%
2002
 88,982
9.00%
23,795
4.98%
17,187
10.78%
129,964
8.47%
2003
 91,930
3.31%
18,554
-22.03%
13,157
-23.45%
123,641
-4.87%
2004
 95,262
3.62%
18,035
-2.80%
14,119
7.31%
127,632
3.23%
2005
 96,728
1.54%
18,314
1.55%
15,260
8.08%
130,302
2.09%
2006
 101,529
4.96%
18,723
2.23%
15,323
0.41%
135,575
4.05%
2007
 106,891
5.28%
18,046
-3.62%
13,882
-9.40%
138,819
2.39%
2008
 96,527
-9.70%
16,558
- 8.25%
14,463
4.19%
127,548
-8.12%
2009
 98,204
1.74%
16,241
-1.91%
15,041
4.00%
129,486
1.52%
2010
 99,611
1.43%
16,501
1.60%
15,722
4.53%
131,834
1.81%
2011
107,005
7.42%
16,940
 2.66%
 16,134
2.62%
140,079
6.25%
2012
 110,778
3.53%
17,346
2.40%
17,299
7.22%
145,423
3.81%
2013
106,639
-3.74%
18,021
3.89%
17,782
2.79%
142,442
-2.05%
2014
125,399
17.59%
18,794
4.29%
18,199
2.35%
162,392
14.01%
Calls For service 2015
Calls For service 2015 Detailed