The Rowan County Telecommunications provides public safety dispatch services for Rowan County, North Carolina Including, 10 multiplicities and the unincorporated areas of the County.
Rowan County is centrally located along I-85 between Charlotte and Greensboro. The estimated 2014 population of Rowan County is over 138,630 with an estimate of over 62,809 family dwellings.
The Telecommunications Department consists of 50 employees of which they are 4 Shift Supervisors and 4 Assistant Shift Supervisors, 30 full-time Telecommunicators, 12 part-time Telecommunicators that fill in for full-time staff, 1 Administrative Assistant, 1 GIS/E911 Analyst, 1 Assistant director and the Department Director.
In 2014 Rowan County Telecommunications processed 189,922 calls for service.
Calls received in 2014 can be classified into the following:
- Total Calls - 189,922 - Average of 520 calls per day
- Admin Lines - 10,275 - Average of 286 calls per day
- 911 Lines - 88,545 - Average of 243 calls per day
Types of Calls
The types of calls coming into the Rowan County telecommunications center can be classified into the following:
- Wireless: 74%
- Wireline: 25.1%
- VOIP: 0.9%