Information Technology

Overview

The Information Technology (IT) Department is responsible for providing technology services for all county departments and assisting them with the efficient delivery of services to the citizens of Rowan County. IT provides support for:

  • Hardware
  • Software applications
  • Phone system
  • Audio/video equipment
  • Data management
  • Online services
  • Technology policy implementation

IT is responsible for ensuring a secure and stable enterprise infrastructure that aligns technology with business strategies while providing local and remote technical assistance for over 800 county employees.

Vision

Utilize Information Technology to its fullest potential for maintaining and improving service delivery for Rowan County governmental services.

Mission

Rowan County Information Technology is wholly dedicated to leading technology efforts that support the strategic goals of the County. IT will provide leadership, expertise, and resources in the ideation, development and deployment of innovative technologies and streamlined business processes to improve government efficiency, business interaction and citizen access to government information and services.

Functional Areas

Networking and Client Division

Networking and Client Division with a Network Manager and three Technology Support Analysts that also supports the IT Service Desk for internal incident and service requests.

Business Operations Division

Business Operations Division with a Business Operations Manager and two IT Business Analysts supporting midrange applications, business applications and project management

Systems Division

Systems Division with a Systems Manager and Systems Analyst overseeing data storage, server compute and data center infrastructure

Creative Services Division

Creative Services Manager for all online website and social media accounts and policies.

Please Note

For employee account holder forms, instructions for downloading and installing Citrix, and instructions on how to set up County email on mobile devices, please visit the Employee Intranet Site (Employee Information > Information Technology).