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Telecommunications Board
Meetings
- 10 a.m. to noon
- 3rd Wednesday of every month
Agendas & Minutes
Agendas are available prior to the meetings. Minutes are available following approval.
Mission
Our mission is to keep our customers (users and citizens) safe by coordinating key players to advise and make well-informed policies and decisions that maximize the efficiency of the telecommunications system.
Vision
- Open, solid communication
- Professional, well-informed Board
- Good decisions and recommendations about money
- Elected officials will not step in
- Buy-in from municipal agencies and volunteer fire departments
- Buy-in and understanding from system users
- Understanding of what telecommuters have to do to accomplish goals
- Convener - working out issues to reach common goals
- The “Ultimate Hub” - all players on same page; Nerve Center
Performance Measures
- Faster response
- Quality response (right equipment/right response)
- Smart spending (savings) - “Money well spent; it was worth it!”
- Improved communication between neighboring agencies and with neighboring counties
- Seamless communication services via consolidation
- Improved safety
- Satisfied and well-prepared telecommunicators and users
The Board’s Scope
The following items fall within our scope:
- Set policies for use of equipment, programming procedures, and maintenance/repair (communications infrastructure)
- Set training policies around communication safety needs
- Set policies for general dispatch procedures
- Advise on recommended staff levels to Boards (overall review of budget)
- Discuss contract obligations (advise and set policy)
- Initiate discussion of tech advancements
- Be aware of state 911 standards/requirement to implement (discuss radio infrastructure requirements and needs)
Items falling outside of our scope:
- Specific dispatch response matrix
- Political decisions (jurisdictional)
- Contract negotiation
- Budget decisions
Operating Principles
- Maintain balance and centralization to serve each agency’s needs
- Compromise for the good of all
- Work towards continuity and uniformity
- Communicate openly to keep the Board on one page
- Support each other publicly
- Discuss one on one issues with full group
Bold Steps
- Radio Improve Timing (Doug, Gary, Rob)
- Technology System Integration (Sheriff, Ron, Rob, Randy)
- Timing of Consolidation (Doug, Gary, Rob)
- A Plan for the Back Up (Doug, Gary, All)
- City-County Transition (Gary, Terry, Doug, Rob)
- Outreach to agencies on Telecommunications Board (Hugh, Mike)
Governance
- Rob Robinson will manage meetings
- The Board Chair will have a one-year term
- The Chair and other offices rotate each year (i.e. Vice Chair becomes Chair, etc.)
- Meeting agendas and past minutes will be posted online before scheduled meetings
- The Board will meet on the third Wednesday of each month from 10 a.m.-Noon
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9-1-1 Division
Physical Address
1090 Corporate Center Drive
Salisbury, NC 28146
Phone: : 704-216-8500Fax: : 704-216-8508Emergency Phone: : 9-1-1
Records Requests
Please complete the Confidential Tape/Records Request Form to request a copy of a 911 telephone call, radio traffic or a Computer Assisted Dispatch (CAD) report for any incident.