When the Care Coordination for Children (CC4C) Care Manager receives a referral, they talk with the family to determine whether their child and family could benefit from CC4C services. For eligible families who want CC4C services, a CC4C plan of care is developed by the family and the CC4C Care Manager. CC4C Care Managers work with families through home visits, phone calls, visits to the doctor and other types of contact. How often CC4C Care Managers are in touch with families depends on the needs and desires of the family.
The CC4C Care Managers link children and families to community resources, medical, physical, occupational, speech and language therapy services, parenting assistance, information and education. Contact frequency is based on child and family needs and continues until such needs are met.
For more information about Care Management programs and services, call 704-216-8867. You can also call the Care Line and Referral Service at 800-662-7030 (English and Espanol). Deaf and hard of hearing callers can dial 877-452-2514.