News Flash

Social Services

Posted on: February 21, 2020

NCDHHS Alerts

If you receive Food and Nutrition Services (FNS) or Medicaid, you can receive text or email alerts from the NC Department of Health and Human Services (NCDHHS).  Alerts will provide you with information you need during a disaster, details on how to apply for energy assistance programs, and other helpful information.  

What You Need to Know

  • NCDHHS is launching a new communication service called NCDHHS Alerts. 
  • NCDHHS Alerts allow people who opt in to receive text messages or emails from NCDHHS beginning February 24, 2020. NCDHHS will not send messages to anyone without permission. 
  • Messages will be informational and will not contain personal confidential information. 
  • People can opt in or out to receive NCDHHS Alerts via ePASS at any time.

Benefits of NCDHHS Alerts

  • People enrolled in Medicaid or FNS who opt in will be able to receive occasional text messages or emails from NCDHHS, such as: 
    • Information about available supports after natural disasters 
    • Reminders about health-related events such as Marketplace Open Enrollment 
    • General wellness information 
  • Over time, we hope to use text and email messages to send participants reminders (e.g., recertification or renewal reminders), which can help eligible participants maintain their benefits and help caseworkers by reducing churn. 

How to Opt In

You can opt in through:

  • the application for benefits on ePASS 
  • your linked ePASS Account Profile page
  • your caseworker

Questions?  Please call the EBT Customer Service Center at 1-866-719-0141.

Download NCDHHS Alerts Flyer in English (PDF) or NCDHHS Alerts Flyer in Spanish (PDF)

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