Show All Answers

1. How do I apply for a library card?

Visit Apply For Library Card.

2. How do I access my library account online?

Visit My Account.

3. Does the library offer WiFi access?

Yes, wireless Internet is available at all locations. Connect using the rowannc-wifi network. No password is required and there is no time limit.

4. How does Curbside Pick Up Service work and what are the hours?

Pick up available at the following locations:

• RPL Headquarters on Tuesday through Wednesday, 9 a.m. to 9 p.m., Thursday 9 a.m. to 6 p.m., Saturday 9 a.m. to 5 p.m.
• RPL East on Tuesday through Wednesday, 9 a.m. to 8 p.m., Thursday 9 a.m. to 5 p.m., Saturday 10 a.m. to 1 p.m.
• RPL South on Tuesday through Wednesday, 9 a.m. to 9 p.m., Thursday 9 a.m. to 6 p.m., Saturday 9 a.m. to 5 p.m.

Online Requests

1. Visit Rowan Public Library’s website and search the catalog for your items of choice.
2. Click on the orange Place Hold button. Log in using your Library Card Number and four digit PIN.
3. Select your Pickup Location.
   1. This will send your Hold Request to the Branch you selected.
   2. Once the item arrives at the branch, you will be notified your items are ready for pickup or schedule an appointment for pickup by calling 980-432-8670

Phone Requests

Call 980-432-8670 to place a hold.

• Staff will go Online and submit your Hold Requests
• Once your items are processed, you will be notified your items are ready for pickup or schedule an appointment for pickup by calling 980-432-8670.
• In Person Requests cannot be accommodated at this time.

5. When are the libraries open?

 All RPL Branches are available to assist customers in person and by phone at 980-432-8670.

• RPL Headquarters open Monday through Wednesday 9 a.m. to 9 p.m., Thursday 9 a.m. to 6 p.m., Friday through Saturday 9 a.m. to 5 p.m.
• RPL East open Monday through Wednesday 9 a.m. to 8 p.m., Thursday  through Friday 9 am to 5 p.m., Saturday 10 a.m. to 1 p.m.
• RPL South open Monday through Wednesday 9 a.m. to 9 p.m., Thursday 9 a.m. to 6 p.m., Friday through Saturday 9 a.m. to 5 p.m.

Curbside Pick Up Services available at all locations:

• RPL Headquarters on Tuesday to Wednesday 9 a.m. to 9 p.m., Thursday 9 a.m. to 6 p.m., Saturday 9 a.m. to 5 p.m.
• RPL East on Tuesday to Wednesday 9 a.m. to 8 p.m., Thursday 9 a.m. to 5 p.m., Saturday 10 a.m. to 1 p.m.
• RPL South on Tuesday to Wednesday 9 a.m. to 9 p.m., Thursday 9 a.m. to 6 p.m. Saturday 9 a.m. to 5 p.m.

6. How many items can I check out?

RPL patrons can check out up to 50 physical items on their accounts and up to 30 of those can be DVDs. This service modification is in effect through October 31, 2020.

7. When are the computer labs open? Is printing available?

Computer labs are open at all branches:

RPL Headquarters on Monday through Wednesday 9 am to 8:45 pm; Thursday 9 am to 5:45 pm; Friday through Saturday 9 am to 4:45 pm.

RPL East on Monday through Wednesday 9 am to 7:45 pm; Thursday through Friday 9 am to 4:45 pm; Saturday 10 am to 12:45 pm.

RPL South on Monday through Wednesday 9 am to 8:45 pm; Thursday 9 am to 5:45 pm; Friday through Saturday 9 am to 4:45 pm.

Curbside Printing Available:

Email documents here  and await confirmation for print compatibility, total amount of charges, and pickup during curbside hours at your preferred branch location.

Available Tuesdays, Wednesdays, Thursdays from 9 am to 6 pm and Saturdays 9 am to 1 pm.

8. Why are books I returned still showing on my account?

Due to the decrease in on site staff and precautions taken to prevent the spread of coronavirus, there is a delay in the check in of returned items. If you have returned items still showing on your account four (4) days after returning them, notify us. Are previously returned materials or fines on your account preventing you from checking out additional items? Call us at 980-432-8670 for assistance.

9. Where can I return items?

Materials can still be returned to any library location using designated book drops.

10. Which number do I call for assistance?

Telephone and email assistance is available Monday through Friday, 9 am to 6 pm and Saturday 9am to 1pm. Call 980-432-8670 or email.

For a specific branch call:

704-216-8228 for RPL Headquarters

704-216-7838 for RPL East

704-216-7727 for RPL South