The Rowan County Department of Social Services has created an e-mail address that all public assistance recipients can use to ask questions about their applications/cases. You do not need to know who the caseworker is in order to submit a question.
Please be aware that the email DSSEconomicServices@rowancountync.gov is NOT A SECURE EMAIL. Therefore the information sent to this address is not private.
If you wish to apply for public benefits, you can do so by:
- going to the ePass website at https://epass.nc.gov/CitizenPortal/application or,
- print an application from NCDHHS website or pick up a paper application at Rowan County DSS agency and return by mail
- contact the agency to have an application mailed to you or,
- complete a phone application for Medicaid benefits.
Please note that due to the COVID-19 restrictions, Rowan County DSS caseworkers, per guidance from NCDHHS, are not completing face-to-face applications or interviews. Please contact the agency at 704-216-8330 with any questions.
If you wish to send verification documents (such as income verification, rent, etc.), please fax the documents to the agency at 704-216-7937 or upload the documents to the secure portal by clicking here. This portal IS A SECURE UPLOAD.
Please note that documents received are pulled each work day to add to customer’s record.
Para recibir asistencia en español, llame al 704-216-8428 y deje un mensaje de voz. Alguien le devolverá la llamada lo antes posible.
Application for Benefits
- at your local DSS office
- online at the ePass portal
- by mail phone, or by fax with a printed application.
NC Department of Health and Human Services (NCDHHS) set policies and guidelines for the following programs administered through the local Department of Social Services. For more information, please visit NCDHHS’ website.
Notice of Your Rights Under Hawkins v. Cohen
This notice contains important information regarding beneficiary rights as a result of a federal lawsuit filed in 2017, on behalf of Medicaid beneficiaries in North Carolina. Download Notice in English (PDF) or Descarga la Noticia en Espanol (PDF).
Learn more about Low-Income Energy Assistance Program (LIEAP), which provides a one-time vendor payment to help eligible households to pay their heating bills.
The Food and Nutrition Services Program is a federal food assistance program that helps low-income individuals and/or families buy the food they need for a nutritionally adequate diet.
The Medicaid program was established to provide medical assistance to low income individuals and families. The Medicaid program covers groups of people based on certain categorical requirements.
ePass is a quick and easy way for individuals and families to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services (formerly Food Stamps) as well as Medical Assistance (Medicaid and North Carolina Health Choice or CHIP).
Use this page to send electronic files securely to our office.
Special Assistance for Adults is a state and county Supplemental Security Income (SSI) supplement that pays cash benefits to eligible recipients who reside in licensed facilities authorized to receive Special Assistance (SA) payments. To be eligible for Special Assistance, an individual must be eligible for SSI, or ineligible for SSI solely due to income.
View a listing of the services available through the Department of Social Services.
Work First Assistance
Our Program Integrity Services team strives to maintain the integrity of the programs and maintain accountability in the expenditure of public funds through prevention, detection, and investigation of all fraud and abuse by recipients and service providers. To this end, we establish claims for erroneously issued benefits and seek recovery. Other methods available are criminal prosecution, administrative hearing, and disqualification for certain benefit programs. We encourage you to report matters involving fraud and abuse of benefits.